Our shoes are sized based on the european (french) scale. You can use these size conversions for other common systems. As our shoes are made of soft fabric or leather they will stretch over time so we recommend a snug fitting.
Width wise we in women’s the medium/standard width is a ‘B’ fitting, and a wide fitting is 1/4″ wider.
When you get your boots, put them on exactly how you would wear them while dancing. If possible have someone else feel your foot with your full weight on the foot. We like our boots to fit almost like a ballet shoe. Your toe should be at the top and your feet should be snug, but not too tight that your foot can’t breathe. When measuring the width, be sure your foot is not rolling over the sole. If your foot seems too wide but the length is good, we recommend ordering that size in a wide.
Generally in a sandal you will be a size down from what you wear in a boot. Sandals should fit where your toe is as close to the edge as possible. You don’t want extra shoe past your toe in length.
General time frame is 4 weeks for your order to get to you. The timing very much depends on the status of the product you ordered.
If we have it in stock with a supplier near you, it could get to as quickly as 2 weeks. If the product you ordered is not in stock and needs to be made to order, it could take up to 8 weeks.
Return and Exchange Policy
1. Customers may return items, in most cases, for refund minus shipping costs.
2. Custom items are not eligible for refund or exchange.
3.Refunds or exchanges MUST be requested immediately after receiving the package. Requests must be made to us within 14 days after the items are successfully delivered to the customer.
Restocking fee equal to 15% of the purchase price applies for all exchanges requested after 14 days.
4. Customers MUST ship the items back with tracking numbers. Shipping costs are the customer’s
responsibility, unless the item(s) are defective. **
5. Refunds or exchanges will not be given on any merchandise that is used, worn or altered.
6. All returns must be accompanied by a copy of the original invoice and the return authorization
7. Packages returned to us without authorization will not be processed.
8. Refunds (minus shipping fee) will be transferred back to your account once the package is
received and checked that items are in like-new, resalable condition.
9. We will be glad to exchange sizes in same style and same color.
**In the case of defective items, please contact us with pictures of the items and we will arrange for
PLEASE CONTACT US THRU OUR WEBSITE TO REQUEST A REFUND OR EXCHANGE. WE WILL GET BACK TO
YOU WITHIN 1-2 BUSINESS DAYS.
Our microfiber boots, lace flats and canvas sneakers have a fabric based shoe upper and can be spot cleaned with cold water and mild cleaners. If you wish to apply a stain repellent, you can apply a fabric protector to the shoe (but not the sole itself)
The outsole is the part of the shoe that touches the floor. All of our products have a natural suede outsole. To maintain good traction it is recommended to brush the outsole with a wire brush on a regular basis.
Most certainly! We offer a variety of specially made replacement insoles that will make that trusty pair feel secure on your feet again. Contact us for details, or visit us at one of our event booths.
Soles that are shiny are usually just that way because the shoe hasn’t been brushed for a while. Your shoe is probably fine as this is not a sign of the shoe wearing out. In most cases it’s just packed from floor grease and other particles, and a good brushing with a wire shoe brush will usually restore the suede finish and improve traction.
If your outsole or heel leather is peeling we recommend gluing edges with E6000 Craft Adhesive. Or you can always come visit us at any of our booths and we’ll fix it for you for free.
Absolutely! We provide replacement heel patches for all our dance shoes and boots. Just contact us and we can get you a replacement. Or you can always come visit us at any of our booths and we’ll fix it for you for free.
Yes we do! Contact us via email with what you need and an explanation of how the part got lost to obtain a replacement for a small handling fee.
The difference is 4mm in the foot part.