swayd return policy

 

Can I exchange an item?  

You can exchange an item by returning it and then placing a new order in the desired size or color.   

You can either create the order right away or await the refund of your returned order.  

How do I return an item?  

Items must be returned within 30 days after the items are successfully delivered to the customer.  

Items must not have been worn, altered, or washed.  

Restocking fee equal to 20% of the purchase price applies for all returns requested after 14 days.  

Please click HERE and fill out the Product Return Form to start the return process. We will get back to you with shipping details in 1-2 business days.

Refunds will be processed once we receive your return in good condition. Refunds are processed to the original form of payment. 

When will I receive my refund?  

It takes around 10-12 working days for us to receive and process your return.

As soon as your return is registered and processed at our warehouse, we will refund you the purchase amount and notify you via email.   

Please note 

-Returns may take time  

-Custom items are not eligible for refund or exchange. 

-Due to hygiene concerns insoles are Non-Returnable and Non-Exchangeable.

-If you return a used, worn or washed item that is not approved by our quality control, we cannot send the item back to you or process a refund.

-If you receive a defective item, we need photographic evidence of this. Please send a photo to us at customer care so we can investigate further.